Frequently asked questions
Purchasing
Yes, you can before subscribing. It limits how much you can save, and it doesn’t have printing, exporting, or calculating.
Simply log in and click the "Cancel subscription" button in your account settings.
Even after canceling, you have access to your paid features until your license expires.
We hold onto it so that everything will be waiting for you if you subscribe again.
However, if you close your account or request a refund, we delete all your data.
You have one week to get a 100% credit; after that, the credit is pro-rated based on how much time is remaining on your license.
No, your price is locked in for as long as you remain subscribed at the same level.
If your subscription lapses for more than a week, you'll have to pay the current price at the time you resubscribe,
which may be higher.
Using Custody X Change
Yes, you can access all of your data at any time, from any device or computer. Everything is stored online, in the cloud.
Yes, we have apps for Windows, iOS and Android, but they're not in the app stores.
App stores charge a 30% fee on every purchase. To avoid passing that extra cost on to you,
we're using a method that installs directly from the browser.
Very secure. Your data is encrypted in our database and in transit. Our system validates every request to ensure only you have access.
And we further protect the confidentiality of your data through legal means.
No, Custody X Change is designed to be used solo. You can get all the benefits without your co-parent being on board.
But if it helps your situation, your co-parent can also subscribe.
If your co-parent subscribes, you can share calendars, activities, child information, and expenses.
The parenting plan, journal, and actual time are private — your co-parent will never see them.
Our co-parent messaging uses a proprietary hostility monitor, which detects certain hostile and negative words.
Avoiding hostile and negative language focuses the conversation on the needs of the children, rather than on personal grievances.
You can share your calendars and activities with your kids for free.
You can share all of your data with your legal professionals if they subscribe, including your private data.
And you can print or PDF any report to send to non-subscribers.
Comparisons
Custody X Change is built specifically to create and manage custody calendars.
Unlike more general calendars, our software:
- Lets you start with pre-built templates that match common patterns, then customize as needed with a few clicks
- Saves all changes automatically and indefinitely
- Calculates your parenting time automatically (on the Gold plan)
- Creates professional-looking printouts that help you win in court
The calendar is also integrated with several other tools that together help make co-parenting easier,
including the activity calendar, parenting plan, journal, and expense tracking.
