Frequently asked questions
Purchasing
Yes, you can before subscribing. It limits how much you can save, and it doesn’t have printing, exporting, or calculating.
Simply log in and click the "Cancel subscription" button in your account settings.
Even after canceling, you have access to your paid features until your license expires.
We hold onto it so that everything will be waiting for you if you subscribe again.
However, if you close your account or request a refund, we delete all your data.
You have one week to get a 100% credit;
after that, the credit is pro-rated based on how much time is remaining on your license.
No, your price is locked in for as long as you remain subscribed at the same level.
If your subscription lapses for more than a week, you'll have to pay the current price at the time you resubscribe,
which may be higher.
Yes, purchase just the number of licenses you need for active client work for your group.
You can then assign yourself as a free billing-only user after you purchase.
Yes, we let family court judges and other government agencies use the Pro Gold for free.
Create a free account using your official email address and then send us a message.
Yes, we give nonprofit legal aid a 50% discount.
Create a free account using your work email address, and then send us a message before you purchase.
Yes, legal professionals can deduct the cost of this software as a business expense.
You can also bill your clients for the time you spend using it on their behalf.
Using Custody X Change
Yes, we have apps for Windows, iOS and Android, but they're not in the app stores.
App stores charge a 30% fee on every purchase. To avoid passing that extra cost on to you,
we're using a method that installs directly from the browser.
Yes, you can access all of your data at any time, from any device or computer. Everything is stored online, in the cloud.
Very secure. Your data is encrypted in our database and in transit.
Our system validates every request to ensure only you have access.
And we further protect the confidentiality of your data through legal means.
If you link with your client, they receive an invitation to subscribe and they have full control over the data.
You'll be able to see notifications about the changes they make.
You can also PDF or print any calendar or report to send to your clients.
No, each person needs their own login, including assistants, paralegals, and other attorneys in your firm.
However, the cost to add additional people to your group is 50% off.
Even though everyone will have their own login, all the client data is shared within a group.
Comparisons
Custody X Change is built specifically to create and manage custody calendars.
Unlike more general calendars, our software:
- Lets you start with pre-built templates that match common patterns, then customize as needed with a few clicks
- Saves all changes automatically and indefinitely
- Calculates your parenting time automatically (on the Gold plan)
- Creates professional-looking printouts that help you win in court
The calendar is also integrated with several other tools that together help make co-parenting easier,
including the activity calendar, parenting plan, journal, and expense tracking.
